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K

New Member

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1 Message

Fri, Nov 6, 2020 10:56 PM

used return label included with new device for the trade-in program...now what

So I recently upgraded to an iPhone 12 using the trade-in program for the iphone 8+ I had.  The iPhone 12 came in a box that included a return label.  I used that to return the iphone 8+.  Two weeks later, i get a mailing kit to return the iphone and I read on the instructions not to use the return label included with the new device.  Hoping for a positive outcome here.  I've been on hold quite a while with At&T

ATTHelp

Community Support

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179.9K Messages

1 y ago

Hello @kristyschiebel,

 

Thank you for reaching out to us. For questions about the delivery confirmation of your mailed trade-in, please contact our Trade-in Support line at 888-445-6005. Hope this helps!

 

Sean, AT&T Community Specialist

New Member

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1 Message

1 y ago

Kristy, i did the same thing! so what happened with yours? I called ATT trade in support and they just took my information and said someone will reach out to me. nerve wrecking waiting

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