New Member
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1 Message
Upgrade device has not worked on website or app for some time
I have been trying to upgrade my phone for the last few weeks, every time I log onto the My AT&T app or the website and start the process, I just get an error. Is anyone else having the same issue? I have auto-pay on both my wireless and streaming TV account, so it isn't due to my account or anything. I would like to see my options but cannot ever get through the upgrade process. And I don't really want to go into a store to do something that should be super simple online.
Thanks,
Jackie D.
ATTHelp
Community Support
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214.9K Messages
2 years ago
Hello @jdoehling,
We'd like to look into why you aren't able process your upgrade online.
With more details, we'll be able to assist you to the best of our ability:
Please let us know.
Jonye, AT&T Community Specialist
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Angeleek
New Member
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1 Message
2 years ago
This appears to be an issue for many people. It’s a generic message of “uh-oh! Something went wrong. We’re having trouble updating your cart. Please try again in a bit or call us.”
This happens when selecting a line that is available to upgrade. It occurs in the app. On the website using any browser; and is NOT fixed by removing cookies, clearing cache or deleting app and reinstalling.
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Burns2515
New Member
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1 Message
3 months ago
It's 2023... and this is still happening... We have a business account with 20 lines.. been with at&t for years.. and it hasnt worked in at least 8 years.
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