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queans's profile



1 Message

Sun, May 28, 2017 9:52 PM

Unsealed device unlock



I'm thinking of buying a device from a 3rd party. Device is in it's unsealed package. But it's labeled as AT&T and since I'm not from USA I would like to unlock that device.

I tried entering that device's IMEI, but AT&T services doesn't recognise it.

So my question is, is it possible that it's not recognized because it hasn't ever been powered up ? 




ACE - Expert


12.5K Messages

5 y ago

It is not recognized because it was never used on the AT&T network. If you are looking for a phone to use on another network, you are better off buying one that is already unlocked or have the owner unlock it prior to purchase. It will be a lot easier.

ACE - Sage


91.9K Messages

5 y ago

@kdfederer  Is correct.  The phone will never receive updates.   As it's never been used on the network, the portal cannot be used.   You can try sending a PM to support here @ATTMobilityCare 


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