New Member
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2 Messages
Unresponsive phone
14ProMax lost complete power. Phone less than 14 days old
Apple refuse to exchange, told its AT&T’s responsibility
AT&T refuse to exchange, they say it’s Apple’s responsibility
According to AT&T, there is a 14 day exchange period, whereas the phone could be returned
After such time there is an additional 1 yr warranty(14 days included in the 1 yr)
was o. Phone with a female rep yesterday for over 33 minutes and was told she processed an exchange phone for me. Phone would arrive brteeen Nov 8-15
was placed on hold, supposedly to speak to her supervisor and would come back to call
Call disconnected, no call back
Called another rep and was told, the rep did not place order
As of now, no results. Will follow up today and see if this has to be taken further
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sandblaster
ACE - Expert
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64.7K Messages
1 year ago
You must deal with Apple, don’t accept their referring you to ATT. You have a warranty issue and only Apple handles warranty on iPhones. As noted above, the 14 day exchange period with ATT is not for exchanging a non working phone.
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dwill05
ACE - Master
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9.1K Messages
1 year ago
Actually, the Apple 1 year warranty starts when you get the phone. There is no 14 days on the Apple side. Under the warranty, Apple is responsible for either fixing or replacing the phone. They just shuffled you back to AT&T because they didn’t feel like messing with it. On the AT&T side, I didn’t think you could return a broken phone within the 14 days. Thought the returned phone had to be undamaged and with the box and whatever came in the box.
Personally, I wouldn’t mess with AT&T. Chances are good they didn’t actually process an exchange, and waiting a week or two for a phone that may never come (meanwhile the 14 days expires) isn’t a good idea. Make Apple live up to their warranty commitment and fix or replace the phone, especially if the 14 days is going to expire while waiting for the alleged new phone from AT&T. Not sure how quickly day 15 comes up, but at point Apple wouldn’t be able to duck out on their responsibility.
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formerlyknownas
ACE - Sage
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113.5K Messages
1 year ago
I'll third these ⬆️
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