Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
The new iPad Pro & iPad Air!
SaylorAllen's profile

1 Message

Wednesday, May 15th, 2024 5:01 PM

Unlocking SIM Card, to use ESIM

Hello At&t I have an apple iPhone that I am trying to Unlock. The phone is completely paid off, however when I try to unlock it using the online system, it says that the information I have provided does no match your records, or that you are having trouble identifying the IMEI even though I give it on the previous page. I have double checked the information, and used various combinations to try and unlock (its my mothers acct. but my phone). Please help!!

Accepted Solution

Official Solution

ACE - Sage

 • 

118.3K Messages

1 month ago

One of the questions it's asks is for the security pin code. If you don't know it, you cannot provide it as part of the unlock request. Might be easier just to have your mother submit the unlock for you 

ACE - Master

 • 

11K Messages

1 month ago

Are you answering no to the question of having an AT&T number, so the only input you need is the IMEI number?  Also, why not have your mother request the unlock, since you say the phone is on her account.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.