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colnana08's profile

2 Messages

Thursday, February 15th, 2024 8:55 PM

Unlocking SIM card of deceased parent's phone

My father passed away and I now have his phone.  It is unlocked but the SIM card is not.  Since his account isn't active (closed after he died), it won't let me select his phone in the PUK request.  I tried calling and the autobot wouldn't connect me to a customer service rep.  I need some help here......anyone have any ideas?  Thanks.

ACE - Sage


118.2K Messages

4 months ago

A PUK code is a code that locks a particular SIM card to a particular phone.   It prevents someone from removing a SIM card and putting it in another phone and stealing someone's service because the phone itself is not usable because it's screen locked.

So If you put your SIM card in your dad's phone, Then your phone line is the one that needs the PUK code for your SIM card to work in that phone.

ACE - Master


10.9K Messages

4 months ago

Why do you need the SIM unlocked?  If the phone is actually unlocked, just get a new SIM with the number you want.  Is there a reason you need that same phone number?  Since the account is closed, the line is cancelled and that SIM isn’t going to work anyway, even if you had a PUK code.

Or are you actually asking to have the phone unlocked so you can use it with a different carrier?  Is the phone paid off? 

There are steps for handling the passing of an account holder, but if the account has already been closed, the options may be limited.


2 Messages

4 months ago

Thank you both.  I was able to do an unlock request and it was unlocked immediately!

Community Support


232.8K Messages

4 months ago

Hi @colnana08, we understand the importance of getting the device unlock.

Thank you, @ace, for the relevant information. We're glad to know that your device has been unlocked. Please feel free to reach out to us if you have further questions/concerns.

Happy to help you.

Thank you for contacting AT&T Community Forums.

Susan, AT&T Community Specialist.

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