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New Member

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2 Messages

Thu, Sep 24, 2020 12:45 AM

Unlocking Phone

I have gone through the website to unlock my phone and all my bills are paid, even when I check my unlock status it says it has been approved, but when I input the new SIM card from another company it says my phone needs to be unlocked. what should I do/ how do I fix this problem.

Responses

dwill05

Master

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4.2K Messages

a month ago

Have you connected to iTunes?  The phone has to connect to the Apple servers in order for the unlock to actually process.

New Member

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2 Messages

a month ago

I don't have a computer to connect with, I am signed into iTunes on the phone though. What do I do?

sandblaster

ACE - Expert

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43.2K Messages

a month ago

iTunes on your phone doesn’t help. What model iPhone? A 6 or newer, you just need to be connected to WiFi to connect to Apple servers. If it’s an older model, you need to do a backup to iCloud and then restore.

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