The new iPhone 14
BinmahfouzASB's profile



1 Message

Monday, December 25th, 2017 8:39 PM

Unlocking Network Lock


I am a Saudi citizen, and I bought an iPhone X with an AT&T contract.

When I tried to set up my iPhone, there was an Activation screen, which required me to enter a Zip Code and a SSN.

I made an unlock request, and it was approved in like 2 minutes.

So, I restored my iPhone X into factory settings using iTunes, then I inserted my Saudi SIM, but the iPhone required me to enter a Zip Code, and SSN.

So, I requested another unlock request, and restored my iPhone, but I had the same issue.

Hopefully, you have a solution.

Thank You,

Abdullah BinmahfoozWIN_20171225_15_37_06_Pro.jpg

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Community Support


207.2K Messages

5 years ago

Hello @BinmahfouzASB,

I can certainly understand your concern with your device unlock and would be more than happy to assist you with this today!

I would love to take a deeper look into some options for you. If you can please message us @ATTCares, I would be happy to reach out to you and locate what may be occurring with your device unlock. We can work together to best troubleshoot this! Please provide all the device unlock information in your message!

 I look forward to hearing from you. Have a wonderful day!

James, AT&T Community Specialist

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