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New Member

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3 Messages

Tue, Jun 2, 2020 5:47 AM

Unlocking My Phone

I bought a brand new iPhone at an AT&T Store in March 2020 because my previous phone got stolen, and in April, I tried to switch carriers and transferred my number to another company. I didn't realize that my phone would be locked as I bought it from AT&T and not directly from an Apple store, and now I'm concerned that I won't be able to have a functioning prepaid account on either carriers.

Would it be possible to either unlock my device, given my circumstances, or restore my previous number and account with AT&T if I transferred back carriers? Any help would be huge!

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sandblaster

ACE - Expert

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39K Messages

a month ago

It can be unlocked if it meets all requirements to unlock. You request unlocks here: https://www.att.com/deviceunlock/#/. Your phone probably does not yet qualify. If you activated it on prepaid, you need to use it on prepaid for 6 months before it will be unlocked. You can port your number back to ATT.

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New Member

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3 Messages

Thank you for your help! Do you by any chance know how I might be able to port my number back to AT&T while abroad / not in the US?

Brand User
ATTHelp

Community Support

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124.1K Messages

Hey @sl1534
 
You can contact our international prepaid department to see if they are able to configure your account

Available 24/7
FREE from mobile phone

Otherwise, you can wait till you are back in the U.S. to call in to check if your number is eligible to transfer back.

Let us know if this helped and stay safe!

Ayla, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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124.1K Messages

a month ago

Hello, @sl1534,

 

Thank you for reaching out. Here are things to know about unlocking your device through AT&T. For a phone on a prepaid account to be unlocked, it must have prepaid service for six consecutive months.

 

Have a great week.

 

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

@ATTHelp Thank you! If I paid for the full price of the phone upfront, Is there any way I could unlock (even if it means paying another fee)?

How can I port my number back to AT&T from abroad (currently not in the US)?

dwill05

Master

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3.8K Messages

There is no fee you can pay AT&T for uńlocking. You either meet the requirements, in which case they will unlock it for free, or you don’t meet the requirements, and they won’t unlock it.

(edited)

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