Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
The new iPad Pro & iPad Air!

New Member


1 Message

Sunday, October 4th, 2020 7:56 AM

Unlocking my old iPhone I no longer have.

Hello. Last December I gave my old iPhone X to my brother in law as a gift. He lives in the Philippines and unfortunately I didn’t get to unlock it before giving it away as a present. Can I still unlock it remotely if I have my old phone’s IMEI number? And which IMEI number should I use - the physical SIM, the digital SIM or the IMEI number that’s found on the back of the phone box? Thanks in advance. 

Accepted Solution

Official Solution

ACE - Expert


64.7K Messages

4 years ago

Yes, you can still unlock it. Use the IMEI from the back of the box. Submit your unlock request as a non customer.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.