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donnerlake's profile

2 Messages

Saturday, April 6th, 2024 1:01 AM

Unlocking my Iphones? Help Please

I have 2 Iphones i need to unlock, 1ea Iphone 8plus & 1ea Iphone 12. Both are locked to the AT&T USA network but I now live overseas and want to use the phones with prepaid SIMs here.

I have been to the ATT unlock site but i constantly get a "we are having a technical issue, try later" message.

I tried it with and without VPN, even had a friend try from the USA. same results.

Does anyone have a email address or another way i can gove ATT my IMEI numbers to unlock the phones?  Really frustrating to have these phones and not be able to use them.

Thanks In advance

Community Support

 • 

232.2K Messages

1 month ago

Hello @donnerlake, we hear you and want to help you with your device unlock issue.

 

We understand how important it is to unlock you device. However, there are certain Requirements for All Unlock Requests.

 

  • The device must be designed for use on, and locked to, the AT&T wireless network.
  • A device bought at full price must wait 60 days from that purchase date to be eligible to unlock (Prepaid requires 6 months of service & Postpaid is 60 days from the date of purchase if paid in full)
  • It must not be reported lost or stolen.
  • It’s not associated with fraudulent activity.
  • All the device’s service commitments and installment plans are completed, and all early termination fees are paid in full.
  • The device is not currently active on a different AT&T customer’s account.
  • If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device.
  • Visit our Unlock Support page for the full requirement list
     

I hope this information helps.

Looking forward to hearing from you!


Thank you,
Jessica, AT&T Community Specialist.

ACE - Sage

 • 

117.6K Messages

1 month ago

ATT does not have email for contact.

Make sure you are filling out the request correctly using your USA VPN.

If you are no longer an AT&T customer the first thing you fill out is the bubble that says 'No' (I do not have an AT&T phone number)

2 Messages

1 month ago

Hello all. I understand the requirements and my 2 phones definitely meet them all.  I do go to the unlock site and click the "I dont have a att phone" number box, but as soon as i put in the imei i get a "we are having technical issues alert.  I have tried it with and without the usa vpn. 

Any other suggestions would be appreciated

B

Community Support

 • 

232.2K Messages

1 month ago

Hi @donnerlake, after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page (https://www.att.com/support/contact-us/) to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

 

Please reach out to us if you require further help. 

 

Thank you for contacting AT&T Community Forums.

Andrew, AT&T Community Specialist.

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