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Contributor

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2 Messages

Thu, Mar 28, 2019 9:51 PM

Unlocking iPhone

My iPhone 6 is locked to ATT US PUERTO RICO AND US VIRGIN ISLANDS. The system does not recognize the imeI number. I have even spoken to Mr Danny from office of the president, i spoke with apple, who confirmed that there is nothing preventing this device from unlocking. And suggest that ATT add this device to their system for unlocking.

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Brand User
ATTHelp

Community Support

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140.1K Messages

2 years ago

Hello, @Unlockaphone,

 

We'd love to help you unlock the iPhone. To do so, you'll need to contact the person you bought the device from. Have them contact us to unlock it.

 

Have a great weekend!

 

James, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

 • 

140.1K Messages

2 years ago

Hi @Unlockaphone!

 

We hate to hear that you are having difficulties unlocking your phone, allow us to offer a helping hand!

 

Do you actively or previously had postpaid or prepaid service with AT&T? Has your device met all eligibility requirements in order to be unlocked? Have you submitted a device unlock request?

 

You can check out our previous forum post AT&T Things to Know: Unlocking Your Device that will provide more information on checking if your cellphone is eligible to be unlocked.

 

We hope this helps, and have a good afternoon!

 

Dwight, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

Thanks for reaching out to me.
Problem is, I bought an iPhone 6 on eBay. The phone is locked to ATT. I know this because the only Sim that will work in the device is an ATT Sim card. The GSX search and Apple Inc. confirm that the iPhone is locked to ATT.
In trying to unlock the device on the ATT portal, the system does not recognize the IMEI number. What I also know is that the device is an Apple Replacement. I am not an ATT customer.

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