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Guilherme0's profile



8 Messages

Wednesday, September 27th, 2017 7:28 PM

Unlocking iPhone 7 Plus bought at Best Buy

Hello Ladies and gentlemen,


This is Lino, a very very very very frustrated client. No necessarily with AT&T but with the retailer where I got my unlocked iPhone 7 Plus from.


What happened, although the title says a lot and it might probably something very familiar to you, was; I went to the beautiful Best Buy store and crystal clearly I asked for an unlocked universal device which I could use not only in America, but also in Brazil and UK with different carriers. The poorly trained staff sold me what it is now a $900 brick. The device supposed to be totally unlocked but, as soon as I bought a Prepaid Sim Card at your Willow Grove Park Mall store, my phone locked up for AT&T services only. I left the US already, I am in Brazil now and soon departing to the UK (where I live most of the time). I really need your help to unlock my phone and the 6 months of minimum activation does not apply on prepaid contract when the device is not bought in store. The carrier locked a personal device when it should't.


Please, contact me privately so I can tell you my information related to the phone such as IMEI, phone #, etc.


Deeply thankful for your attention in advance.



ACE - Sage


118.3K Messages

7 years ago

Send a message to advance support with your request here. @ATTCares

BTW, you We're not sold the unlocked universal phone.  The sim free iPhone cannot lock to a carrier.

We do have a few reports of supposedly unlocked phones locking to att.  We don't know if it's an error from Apple or the seller sold the wrong phone.


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