
New Member
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5 Messages
Unlocking Iphone 11
I just purchased an Iphone 11 throught an online store and it came locked to ATT network. i tried your unlock procedure but it said the imei has some pending balance, how can i see whats pending? i need this device unlocked asap, i live in the Caribbean and cannot use att network
Accepted Solution
Official Solution
dwill05
ACE - Master
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9.1K Messages
1 year ago
You can’t. AT&T won’t give you any information on anyone else’s account, including any remaining balance. Only the person who owes the money can pay the balance due. You won’t be able to pay it off yourself, so the phone won’t be unlocked. You got scammed. Get your money back from the store you bought it from.
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jvaleiron
New Member
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5 Messages
1 year ago
I just contacted the store, they told me to contact get in contact with at&t that they can perform the unlock procedure. the device came with an at&t simcard but on the device it display a sim not prepared message
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sandblaster
ACE - Expert
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64.7K Messages
1 year ago
But again, ATT won’t unlock until the phone is paid off and you can’t pay it off. Either use it on ATT or return it and get your money back.
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ATTHelp
Community Support
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225.7K Messages
1 year ago
We are here to help with your device unlock concerns, @jvaleiron.
We do understand how important it is to be able to unlock your iPhone 11.
Thank you to the ACE's for that information.
To unlock your device, you must submit a device unlock request using our online portal. Prior to submitting a request, you want to make sure your device meets all device unlock requirements.
Here is the list of our requirements:
If your device does not meet these requirements, and you are not the original owner, then we are unable to unlock the device. As suggested by the ACE it would be best to return the device back to the seller.
We hope this helps. Thank you for contacting AT&T Community Forums. We are here if you have any other questions.
Clarissa, AT&T Community Specialist
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jvaleiron
New Member
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5 Messages
1 year ago
Thanks @ATTHelp , the store told me that i should be able to handle this directly with AT&T. The device came with an ATT simcard. but i have no more information about it.
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dwill05
ACE - Master
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9.1K Messages
1 year ago
@jvaleiron The store is just avoiding giving you your money back. The phone isn’t paid off and you can’t pay it off. AT&T isn’t going to unlock it, regardless of what the store tells you. Unless you plan to use the phone only with AT&T, it’s useless to you. Your only option is to get your money back.
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jvaleiron
New Member
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5 Messages
1 year ago
@dwill05 I'm just trying all my options here. I'm already checking with my courier the costs of sending the package back since the phone is in the Caribbean. The error was made by the person who purchased the phone because it did said that the phone was on the AT&T network. The store says that we could do the unlock procedure with AT&T without problems, it would not be free but that it could be done.
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dwill05
ACE - Master
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9.1K Messages
1 year ago
@jvaleiron I don’t know how many times that this needs to be repeated. The store is either lying or is misinformed. AT&T will not unlock a phone that isn’t paid for. There is no charge for unlocking. It’s free, if the phone is eligible. The phone is either eligible or it isn’t. If it isn’t eligible, you can’t pay AT&T a fee instead and get it unlocked.
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jvaleiron
New Member
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5 Messages
1 year ago
@dwill05 Thanks, phone is being returned.
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