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New Member


1 Message

Sat, Jan 25, 2020 8:18 PM

Unlocking device does not work

I am trying to unlock my iphone that was previously with at&t but is no longer on a plan anymore. It meets all the eligiblity requirements but when i enter the imei number on the form it says it is not an at&t phone. I can clearly see in the general/about settings that it is an at&t phone.


Brand User



108.6K Messages

a month ago

Hello, @banana0709,


Thanks for reaching out. A device has to be unlocked from the carrier. Was AT&T its most recent carrier? If not, you'll need to reach out there for assistance in unlocking the device.


Here are things to know about unlocking a device through AT&T. Was it on an AT&T postpaid account for sixty days with no past due or unpaid balance or on an AT&T prepaid account for six months? If it meets that and the other requirements listed in the preceding link and the most recent carrier was AT&T, let us know so we might investigate further.


Have a great week.


James, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.