Unlocking an IMEI-locked device replaced by Asurion
my step son gave me a phone he paid off and it is carrier locked to att and it is a iphone8 plus. we went to the web portal but get the error “Looks like the IMEI number you entered doesn’t match an AT&T device”. called customer care and they could not help went to our local store and the employee said we have to go online to do it. they did ask if the phone was replaced and it was they said that might be part of the problem that it was not added to his account and that is why its not allowing us to unlock it and giving the error. but seems no one can help get it fixed @ATTCares any help would be great thank you.