New Member
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2 Messages
Unlocking a phone on my plan
I unlocked my phone and now want to unlock another phone on my plan. Your site will not let me unlock that other phone. It is very frustrating.
New Member
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2 Messages
I unlocked my phone and now want to unlock another phone on my plan. Your site will not let me unlock that other phone. It is very frustrating.
dwill05
ACE - Master
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7.8K Messages
2 months ago
What reason are you getting for the phone unlocking denial?
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mbspirk
New Member
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2 Messages
2 months ago
Telling me they cannot unlock that phone (not mine, the one on my plan). Says it does not recognize the number. Frustrating because there are 2 numbers on the bill, mine and the other one. I unlocked my number, but cannot unlock the other one.
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ATTHelp
Community Support
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215.2K Messages
2 months ago
Hello mbspirk, we're here to help you with your Device Unlock Request.
Let's meet in a Direct Message, so that we can review your device unlock request. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
In the meantime let's make sure the device is eligible to be unlocked.
Looking forward to speaking with you.
Carlton, AT&T Community specialist
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