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New Member

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1 Message

Tue, Jun 30, 2020 5:29 AM

Unlocked my phone via att, but is still locked.

Hello. 

I have tried to unlock my iphone 8 via unlock portal on this  site and have received a positive answer on email that my iphone is now unlocked.

But in fact it is not. I tried to do that several times, nothing helped, the phone is still ATT locked, despite the fact that is free of contract and not blacklisted. 

 

Could you please help me. 

Responses

Constructive

Employee

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14.7K Messages

4 months ago

Did you follow the process by connecting to iTunes? Did you wait 48 hours after the unlock approval? 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

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136.7K Messages

4 months ago

Unlocking your phone is great for multiple things so let's get to the bottom of why yours is still not registering with your new company @alexorlov

Ensure your unlock status through our site!

Direct steps for your iPhone 8 are shown here and you will need the SIM from the new company.

Thank you and stay safe!

Ayla, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Observer

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2 Messages

4 months ago

Im having the same issue. AT&T reps seem to have no clue what they are doing

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