Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
The new iPhone 14
abigail0312's profile

Contributor

 • 

3 Messages

Thursday, January 5th, 2017 8:44 PM

Unlocked device, now want service back

I unlocked my device because I was moving to England for 5 months and wanted to use my same device but with different sim of course. Now I'm back and I put my old AT&T sim so I can keep my old number but I don't know how to make it work and how to get my service back. 



Thank you!

Accepted Solution

Official Solution

ACE - Sage

 • 

104.3K Messages

6 years ago

Your number is gone.  Numbers can be reactivated for 59 days.  Day 60 it's gone for good, most likely recycled.  

In the future, port your number to google voice, one time $20 fee.  

 

sandblaster

ACE - Expert

 • 

62.3K Messages

6 years ago

Unless you kept your ATT service active, your old sim has probably been deactivated.  You most likely need to open a new account and will need a new SIM card. Did you cancel service when you left? 

Gary L

ACE - Expert

 • 

16.1K Messages

6 years ago

@abigail0312 Did you cancel your service? Or did you keep paying your bill?

 

 

Contributor

 • 

3 Messages

6 years ago

@Gary L @sandblaster I cancelled my service. 

Contributor

 • 

3 Messages

6 years ago

@lizdance40 Oh no, I see. Well, thank you very much for your help!

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.