What is happening with 3G?
abigail0312's profile

Contributor

 • 

3 Messages

Thu, Jan 5, 2017 8:44 PM

Unlocked device, now want service back

I unlocked my device because I was moving to England for 5 months and wanted to use my same device but with different sim of course. Now I'm back and I put my old AT&T sim so I can keep my old number but I don't know how to make it work and how to get my service back. 



Thank you!

Accepted Solution

Official Solution

ACE - Sage

 • 

92K Messages

5 y ago

Your number is gone.  Numbers can be reactivated for 59 days.  Day 60 it's gone for good, most likely recycled.  

In the future, port your number to google voice, one time $20 fee.  

 

sandblaster

ACE - Expert

 • 

55.4K Messages

5 y ago

Unless you kept your ATT service active, your old sim has probably been deactivated.  You most likely need to open a new account and will need a new SIM card. Did you cancel service when you left? 

Gary L

ACE - Expert

 • 

15.8K Messages

5 y ago

@abigail0312 Did you cancel your service? Or did you keep paying your bill?

 

 

Contributor

 • 

3 Messages

5 y ago

@Gary L @sandblaster I cancelled my service. 

Contributor

 • 

3 Messages

5 y ago

@lizdance40 Oh no, I see. Well, thank you very much for your help!

Need help?
The new iPhone 13
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.