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1 Message

Tuesday, May 19th, 2020 3:45 AM


I got a phone from my aunt, I'm in Thailand, my aunt bought a phone in Sanjoe. I sent a request to unlock it to AT&T from 7/5/2020, then after 48h on 9/5/2020 I received an email :"We're doing a bit more research on your eligibility.

Device IMEI number: (Edited as per community guidelines)

Request number: NUL922088680706


Thanks for your patience. We should have an answer for you soon.

Thanks for choosing us,


As of May 9, 2020, I have not received any notification from AT&T, currently May 19, 2020, I need help!

Thank you for listening to me!

Community Support


232.8K Messages

4 years ago

Hello @daerb3001,


Thank you for reaching out to us. To best serve you while you're out of the country, please call +1.314.925.6925. Hope this helps!


Sean, AT&T Community Specialist



14 Messages

4 years ago

It's been 6 months since I requested to unlock 2 iPhones but until today, it's still not processed. Status is always "In Progress"

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