I am not an ATT user. I have a strange problem. This is not my first time doing this. There have never been problems before. My phone works on AT&T 100% , "Carrier: US AT&T Puerto Rico and US Virgin Islands Activation PolicyCountry: US - United StatesSimlock: Locked", IMEI [EDITED per Community Guidelines] but when I try to unlock it through the portal, I get the message "Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI.", how can I unlock my phone? For reasons known to you, I cannot come because I am afraid of the virus. Please help!