New Member
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3 Messages
Unlock
1st tkx @Dawnajoy =none of the links provided by chat would not work I/e https://www.att.com/devices lock/? = I was told via att chat this iPhone 11 had no balance is why I bought it from eBay =now with your MOST helpful link Divice Unlock Portal =I reads looks like you haven’t paid off your device -can’t follow steps because there’s no SIM card =online description read insert your att sim good to go -I’m a online buyer/seller =advice...tkx..gscott
Constructive
Former Employee
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32.9K Messages
4 years ago
previous owner didnt pay it off
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mobilemax
Employee
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797 Messages
4 years ago
Hello,
Visiting www.att.com/deviceunlock will clearly state the device has to be from AT&T, he device has to be paid off and the account has to be in good standing. Being as you purchased it online, the owner most likely didn’t meet any or all of the above requirements when they sold it to you.
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