The new iPhone 14
Niella21's profile

Contributor

 • 

2 Messages

Thursday, February 14th, 2019 6:05 PM

Unlock

I’m so annoyed , I have never had issues before to unlock my device that has been paid off already, I have put a request to unlock my device , followed the steps and got an email saying it would take 48 hrs to process which fine but after the 48 hrs they sent another email saying they are still trying to progress it and will get back to me soon, which it’s been another 24/48 hrs and still progressing , I had called customer service twice about this and no one can help me , the last  customer service rep  Told me to go to the store since they would be able to help and when I told her I have been to the store before and they told me that can’t deal with stuff, I asked to speak to a  supervisor  And she told me they wouldn’t be able to do anything for me ... just want to know why it’s taking so long and to get answers since it said it would only take 48 hrs to  process 

ATTHelp

Community Support

 • 

207.7K Messages

4 years ago

Hi, @Niella21,

 

We'd love to help with this. While it usually takes two days to process the unlock request, seasonal upticks can make it take longer. We advise patience and, please keep an eye on your spam folder to make certain the response isn't misdirected.

 

Have a great weekend!

 

James, AT&T Community Specialist

Contributor

 • 

2 Messages

4 years ago

We requested it Sunday feb 10 th, it’s still days progressing ... I have called 3 times and they just tell me to check the update status on the website which I have ...
so it’s been 5 days since I asked for the requested ...
ATTHelp

Community Support

 • 

207.7K Messages

4 years ago

Hello @Niella21

We would like to take a closer look at your Unlock Request so we are sending a Private Message (PM). Please reply to the PM from ATTCare located in your Forums inbox to get started.

Thank you.

Kenneth, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.