The new iPhone 14
speced.'s profile

Contributor

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2 Messages

Thursday, November 22nd, 2018 4:10 PM

Unlock

Unlock process completed and confirmed -

 

However, Do not receive email from att to unlock I phone 6s - request was denied because I did not reply within 24 hr period - I never received email from att — what’s up

ATTHelp

Community Support

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207.2K Messages

4 years ago

Hello @speced,

 

We'd be happy to help you unlock your device! For starters, the e-mail does expire after 24 hours. You'll need to check your e-mail, including the spam folder, to make sure you receive it. If you submit another request and don't receive an e-mail, we'll need to take a closer look into what's happening. Checking your device unlock status is the best way to ensure you're on top of the process. We look forward to hearing back from you!

 

Collin, AT&T Community Specialist

Contributor

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2 Messages

4 years ago

Two requests to unlock denied because my reply was not received with 24
hours. Checked inbox n spam for two days on each request and never
received email from at&t for me to respond to.

Efforts of online or telephone customer service do not provide any benefit
and local at&t store is unable to unlock.

Who do I contact with at&t to immediately unlock my phone??
ATTHelp

Community Support

 • 

207.2K Messages

4 years ago

Hi @speced.,


Thank you for providing this additional information. We'd like to take a closer look into why you're having issues with unlocking your device. In order to do so, we'll need to move this conversation to a private message. Be sure to check your forums inbox so we can continue our discussion. We look forward to speaking with you!


Collin, AT&T Community Specialist

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