AT&T Community Forums

Unlock Error: Looks like the IMEI number you entered doesn’t match an AT&T device...

Hello i have iphone 6 locked to at&t, when i try to unlock there was alert Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI.
But in phone settings there is written that carrier is at&t, what can i do ?

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ATTHelp

Community Support

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231.2K Messages

6 years ago

Hello @tornike93,

We'd be more than happy to assist you with submitting an unlock request for your wireless device. Before submitting an unlock request on our Device Unlock Portal, please be sure to review our Unlock Eligibility Requirements to find out what's needed to unlock your AT&T phone. Also, please let us know where this device was purchased, so we may further assist you.

Sean, AT&T Community Specialist

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T

tumanday23

New Member

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2 Messages

@ATTHelp

We can't complete your unlock request right now that is my problem

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4 years ago

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twremote

Contributor

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1 Message

5 years ago

How do you unlock a phone if you're no longer a customer if you must have an active service? The unlock portal is not recognizing my phone but I have inserted an ATT sim and it is clearly locked by ATT. I have proof of ownership and have submitted an FCC complaint because I keep getting the run around from ATT.

Eligibility requirements

Have a device that isn’t reported lost, stolen, or involved with fraud.
Complete your contract (including paying any early termination fees). Or, pay off your installment agreement at least 24 hours before your unlock request.
Confirm that your device isn’t active on another AT&T account. This applies to both of your lines if you have a Dual SIM.
Wait 14 days after an upgrade to unlock your old device if you upgraded early. Or, wait 30 days if you have a business account.
Have active AT&T service for at least 60 days with no past due or unpaid balance.
Verify your AT&T PREPAIDSM device has been active for at least 6 months, if applicable.
Email your temporary or permanent change of station (TCS or PCS military documents for eligibility, if applicable). If you’re on active duty, you don’t have to complete your installment agreement or contracts.
Get your company’s permission to unlock your business-owned device, if applicable.

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dwill05

ACE - Master

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10.4K Messages

If you’ve already submitted the FCC complaint, then that’s the best way to handle it. Let that play out.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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4 years ago

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