AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
The new iPhone 14
Lexita01's profile



1 Message

Wed, Mar 8, 2017 7:34 PM


I am trying to unlock my boyfriends old iPhone that has already been fully paid for and AT&T denied my request because the IMEI number provided does not match a device that is currently on the AT&T network. Help please.

Community Support


204.1K Messages

6 years ago

Hello @ Lexita01!


Thank you for reaching out! I am sorry to hear your unlock request got denied. I will be my pleasure to help you !


I apologize about the trouble with the process. Our system was going through updates causing some errors. However, this has been fixed and our portal is up and running the way it should be. I suggest you to attempt submitting a new request by clicking on this link.


Please let us know if you encounter any problems or need additional assistance. We are always here to help!


Have a nice day and enjoy the weekend!


Anabel, AT&T Community Specialist


ACE - Expert


12.7K Messages

6 years ago

If the old phone is no longer used on an AT&T account, you may need to apply for the unlock as a non customer.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.