Saturday, November 12th, 2016 9:46 PM
4 years ago
ACE - Expert
7 years ago
Apply through the unlock portal www.att.com/deviceunlock as a non customer.
@kdfederer I have the same problem. I receive a message saying that the device hasn't been paid off. There's no way to find out how much is supposedly owed or to even speak to a human being without knowing long-lost account details like the PIN. The device hasn't been used on AT&T for years. We desperately need laws requiring mobile providers to unlock devices after the associated account has been closed for a long time.
Unfortunately, until the phone is actually paid off, it is technically still the property of AT&T and only the original owner of the phone can pay off the phone.
What do we do now?
Find a different phone or use the phone on the AT&T network.
@Maraat you bought a phone from someone that didnt pay their bill, at&t owns the phone its not at&ts fault your phone will never be unlocked as long as it has a balance owed, and only the original owner can do that
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