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duckie1488's profile

Contributor

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1 Message

Sat, Nov 12, 2016 9:46 PM

unlock

I am trying to unlock an iphone that I have paid for from att but is no longer associated with my phone number. How do I do this?

Accepted Solution

Official Solution

kdfederer

ACE - Expert

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12.7K Messages

6 years ago

Apply  through the unlock portal www.att.com/deviceunlock as a non customer.

New Member

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1 Message

@kdfederer I have the same problem. I receive a message saying that the device hasn't been paid off. There's no way to find out how much is supposedly owed or to even speak to a human being without knowing long-lost account details like the PIN. The device hasn't been used on AT&T for years. We desperately need laws requiring mobile providers to unlock devices after the associated account has been closed for a long time.

kdfederer

ACE - Expert

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12.7K Messages

Unfortunately, until the phone is actually paid off, it is technically still the property of AT&T and only the original owner of the phone can pay off the phone.

This is a user to user forum. I am a user, just like almost everyone else on the site.
Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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7 Messages

What do we do now?

kdfederer

ACE - Expert

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12.7K Messages

Find a different phone or use the phone on the AT&T network.

This is a user to user forum. I am a user, just like almost everyone else on the site.
Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

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29.9K Messages

@Maraat you bought a phone from someone that didnt pay their bill, at&t owns the phone its not at&ts fault your phone will never be unlocked as long as it has a balance owed, and only the original owner can do that

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