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Teslenko's profile

New Member

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1 Message

Saturday, May 7th, 2022 12:49 PM

Unlock Status is still Pending

Submitted a request to unlock, received a confirmation email.  Followed the link to confirm, but the status has not changed.  So it says, we are waiting for confirmation.  Request number: NUL821251727149 

Accepted Solution

Official Solution

Community Support

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231.5K Messages

2 years ago

Let's take a look in to your device unlock request, @Teslenko.

 

How long has it been since you submitted your unlock request? It usually takes a few minutes to approve your request, but it could take up to 48 hours. 

 

Here is a list of eligibility requirements for device unlock request.  

  • Is an AT&T phone or device and isn’t active on another AT&T account.
  • Was paid in full when you bought it (not on an installment plan). You won’t have to wait 60 days to unlock it.
  • Has a paid-off installment plan.
  • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
  • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
  • Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post.
  • Hasn’t been reported as lost, stolen, or involved with fraud.
  • Is an AT&T PREPAID phone that has had paid service for at least six months.

If your request is asking for you to confirm after you already confirmed with the email, try submitting another request. 

 

Let us know how it goes. We look forward to hearing back from you.

 

Clarissa, AT&T Community Specialist

 

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