For the mom who gives us everything - Mother's Day gifts that connects us.
The new iPhone 15
Cainquery's profile

Contributor

 • 

1 Message

Thursday, December 24th, 2015 3:21 PM

Unlock Screen

My wife's new iphone 6s will not unlock the screen with either fingerprint or access code. Both were set up.

Accepted Solution

Official Solution

New Member

 • 

25.7K Messages

8 years ago

Try a restart first....

 

Restart your iPhone

 

https://support.apple.com/en-us/HT201559

 

Also the Get Help section of this page...

 

https://support.apple.com/en-us/HT201371

 

A reset and restore may also help...

 

https://support.apple.com/en-us/HT201252

 

If all else fails a visit to an Apple Store or repair action would be in order...

 

https://www.apple.com/support/iphone/repair/

 

 

 

ACE - Expert

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13.1K Messages

8 years ago

A trip to the Apple store will be your only option.

Tutor

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5 Messages

5 years ago

But if we go to reset our iPhone, we will loss iPhone data, YES? How to unlock iPhone screen without data loss? The data in the iPhone is so important for us, so i'd like to unlock screen without data loss.Cat Surprised

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