Contributor
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1 Message
Unlock Screen
My wife's new iphone 6s will not unlock the screen with either fingerprint or access code. Both were set up.
Contributor
•
1 Message
My wife's new iphone 6s will not unlock the screen with either fingerprint or access code. Both were set up.
Accepted Solution
Official Solution
Anonymous
New Member
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25.7K Messages
8 years ago
Try a restart first....
Restart your iPhone
https://support.apple.com/en-us/HT201559
Also the Get Help section of this page...
https://support.apple.com/en-us/HT201371
A reset and restore may also help...
https://support.apple.com/en-us/HT201252
If all else fails a visit to an Apple Store or repair action would be in order...
https://www.apple.com/support/iphone/repair/
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kdfederer
ACE - Expert
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13K Messages
8 years ago
A trip to the Apple store will be your only option.
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Wangdeewa
Tutor
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5 Messages
5 years ago
But if we go to reset our iPhone, we will loss iPhone data, YES? How to unlock iPhone screen without data loss? The data in the iPhone is so important for us, so i'd like to unlock screen without data loss.
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