Cainquery's profile

Contributor

 • 

1 Message

Thu, Dec 24, 2015 3:21 PM

Unlock Screen

My wife's new iphone 6s will not unlock the screen with either fingerprint or access code. Both were set up.

Accepted Solution

Official Solution

Anonymous

New Member

 • 

25.7K Messages

6 y ago

Try a restart first....

 

Restart your iPhone

 

https://support.apple.com/en-us/HT201559

 

Also the Get Help section of this page...

 

https://support.apple.com/en-us/HT201371

 

A reset and restore may also help...

 

https://support.apple.com/en-us/HT201252

 

If all else fails a visit to an Apple Store or repair action would be in order...

 

https://www.apple.com/support/iphone/repair/

 

 

 

kdfederer

ACE - Expert

 • 

12.5K Messages

6 y ago

A trip to the Apple store will be your only option.

Tutor

 • 

5 Messages

3 y ago

But if we go to reset our iPhone, we will loss iPhone data, YES? How to unlock iPhone screen without data loss? The data in the iPhone is so important for us, so i'd like to unlock screen without data loss.Cat Surprised

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