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New Member

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1 Message

Tuesday, October 13th, 2020 4:31 PM

Unlock request stuck on pending status

I submitted an unlock request for an iPhone XR, I received an email to confirm the unlock request but I totally forgot to go into the email a click on the confirm link within 24 hours. Now the unlock request says pending and if I try to resubmit I get a message saying there is an unlock request pending for this device. 

Community Support

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232.4K Messages

4 years ago

Thank you for reaching out @Benbtbx.

 

We understand that since the confirmation email was missed that the unlock for your device is still in pending.

 

At this time, please continue to check the unlock status until it opens back up for processing. 

 

You may also double check the eligibility requirements to make sure everything goes smoothly when you're able to submit a new request.

 

Thank you for your patience.

 

Vincent, AT&T Community Specialist

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