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itande's profile



1 Message

Saturday, January 6th, 2018 2:18 PM

Unlock Request Pending status

Unlock request for iphone 6s submitted 4 days ago, remains in a pending status.  How can I expedite?

Community Support


225.6K Messages

6 years ago

Hello @itande,

Thank you for bringing this to our attention! When it comes to unlocking a device, we definitely understand how important it is to provide a fast and convenient service. I definitely want to make sure we get to the bottom of this!

Our Device Unlock Portal is the fastest way to get a device unlocked. If you are still experiencing issues, we invite you to send us a private message to @ATTHelp with your full name, account number, and best contact method. This way, we can take a closer look into options to get this taken care of.

I hope you find this information helpful. I wish you an amazing rest of your day!

Vanessa, AT&T Community Speicla



1 Message

5 years ago


Good Morning AT&T, 


I seem to be having the same issue with my iphone 6. I recently upgraded to the iphone X and moved my number. I need to get my old iphone unlocked - I submitted the request online and it has been pending. It says I will receive an email which I need to click and confirm. No email has been received. I am travelling overseas, please assist as soon as possible since I need this issue resolved.





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