New Member
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7 Messages
Unlock Request IN-PROGRESS for a Week
Hello @ATTHelp
Could you please check the status of my device unlock request, it has been about a week since I submitted the request and it hasn't been resolved yet (neither approved nor declined).
Here are my specific details:
Request Date & Time
06-14-2022 13:0:10 PM
Request number
NUL816955184617
Current status
IN-PROGRESS
Thank you!
Accepted Solution
lsteffko
New Member
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7 Messages
5日前
(edited)
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Official Solution
ATTHelp
Community Support
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191.9K Messages
7日前
Thank you for reaching back out @lsteffko.
It can take 7 business days, or longer, for your request to be processed. There is currently no expedite process to speed up the unlock process.
Let us know if you have any questions. Thank you for visiting AT&T Community Forums.
Alasani, AT&T Community Specialist
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dwill05
ACE - Master
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6.5K Messages
7日前
Did you get, and respond to, the confirmation email?
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lsteffko
New Member
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7 Messages
7日前
Yes, I did click on the link in the confirmation email and confirmed the request, therefore the status of the request changed from PENDING to IN-PROGRESS.
My concern is that it has been almost a week and the request is still IN-PROGRESS, even though it's expected to be resolved in no more than 2 business days.
Thank you!
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ATTHelp
Community Support
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191.9K Messages
7日前
We're here to help shed some light on your Device Unlock request, @lsteffko.
It can take 7 business days, or longer, for your request to be processed.
Please continue to check for status updates by following the steps below:
You can also check out our Device Unlock article for solutions and FAQs.
Thanks for reaching out to our community. We're here if you have any additional questions.
Sydne, AT&T Community Specialist
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lsteffko
New Member
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7 Messages
7日前
Thank you, @ATTHelp for an update. Is there a way to expedite my unlock request? My daughter joined a study abroad program in Italy and she purchased a local sim card, but she can't use it until this is resolved. I would be happy to pay a reasonable fee or provide more documentation to speed up the unlocking process.
Thank you!
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Constructive
Employee
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27.9K Messages
7日前
there is no way to expedite it
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lsteffko
New Member
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7 Messages
7日前
Thank you for confirming that there is no way to expedite the process!
You say "It can take 7 business days, or longer", so how many business days should I wait before I follow up with on my unlock request again?
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dwill05
ACE - Master
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6.5K Messages
7日前
To be honest, I don’t see why this process should ever take more than a few hours after the email is confirmed. Mine have always taken a very short time to get the unlocking approval email (and I know it may take a day or two after that for Apple to actually update their server). If the IMEI is in the database and tied to a current or former AT&T customer, checking that it’s paid off, account status, use on AT&T’s network, etc. should be instantaneous. All the information should be there. What is AT&T actually doing during those 7 days? Are they really having human beings look through file cabinets for information? I just don’t understand it.
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ATTHelp
Community Support
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191.9K Messages
7日前
Thanks for your response, @lsteffko.
At this time, we'd advise for you to give it an additional 2 days then reach back out if your status still shows in progress. In the meantime, be sure to make sure that your device unlock meets the following requirements provided.
Let us know if you have any other questions.
Lynn, AT&T Community Specialist
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lsteffko
New Member
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7 Messages
7日前
@dwill05, I agree with you 100%. I unlocked at least 5 different iPhones in last 10 years for my family, and it has always been a quick and smooth process. This time is different for some reason and I am sure it's not because my old iPhone would be ineligible. My mistake was that I didn't request the unlock 2 months before I gave it to my daughter for her trip to Italy.
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ATTHelp
Community Support
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191.9K Messages
7日前
Hello steffko, we're here to help with you account.
Let's meet in a Direct Message to discuss your unlock request. Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.
In the meantime, learn how to find out the status of your request to unlock your AT&T phone, tablet, mobile hotspot, or other device.
We hope to hear from you!
Carlton, AT&T Community Specialist
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lsteffko
New Member
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7 Messages
5日前
A quick update, I was able to reach Carlton from AT&T community support and he created a case for the back office to unlock our device. Couple of hours later my daughter texted me that the phone had been unlocked!
Thank you, Cartlon, for your help with my issue!
(edited)
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StrongarmDon
New Member
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1 Message
5日前
How do I get ahold of Carlton? Its been 5 days and even after tweeting at&t and calling a couple times I've still got zero answers. Yes I confirmed the unlock request and yes I've checked the status, it's just stuck at "in-progress".
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ATTHelp
Community Support
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191.9K Messages
5日前
Hello @StrongarmDon,
Thank you for your concern. We appreciate you reaching out to us in regards to trying to get your phone unlocked. We'd like to assist you with getting your device unlocked. Have you made sure that the phone had service for 60 days?
Please be sure your device meets our Device Unlock Requirements.
Please let us know and we'd be more than happy to assist.
Mellira, AT&T Community Specialist
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