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northlad's profile

Contributor

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3 Messages

Thu, May 16, 2019 10:52 AM

Unlock request denied

Hi, i recently bought an iphone 7 plus of ebay and i submitted a request to unlock it but it was denied. I have checked the imei number and its clean but as am not a att customer and i live in the UK am finding it hard to speak to someone who can tell me why it was denied. Any help would be great.

dwill05

ACE - Master

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5.8K Messages

2 y ago

The email that told you that the unlock was denied didn’t have a reason?

Contributor

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3 Messages

2 y ago

Hi, no they just said it was denied, i also bought an unlocking service on ebay aswel not sure if they used the att site or not and they also said it was just denied with no reason given.

lizdance40

ACE - Sage

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89.2K Messages

2 y ago

 Most unlocks are denied because the phone was not paid for. If the phone wasn’t paid off in full, AT&T does not have to unlock it. Go back to the original eBay  seller and complain to them. 

Contributor

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3 Messages

2 y ago

Hi, was thinking it was too good to be true is there anyway i can find out if that is the case and how much has to be paid as i live in the UK so phone is no good to me.

dwill05

ACE - Master

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5.8K Messages

2 y ago

AT&T won’t give you information on anyone else’s account, so there is to way for you to find out how much is owed.  You can’t pay it off, if that is indeed the problem.

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