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Contributor

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1 Message

Thu, Jan 5, 2017 5:49 AM

Unlock request approved but no confirmation email

I requested an unlock 4 days ago and when I check the status using the IMEI and request number, it says that the unlock was approved.

 

I have not yet received a confirmation email.  I have checked my inbox and junk folder.  Do I need this email for anything additional, or should I consider that the unlock is completed?

 

Thank you

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Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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136.2K Messages

4 years ago

Hey @cristina_r11!

 

This is awesome news when the Unlock Request is showing as approved!  In most cases when you check the status with your IMEI and Request Number, it should show on the right.  On the left of your response page, there should be a short list of final steps.  If you see this, you can definitely follow those and complete the process.

 

With Apple devices, you will not need a code to complete the unlock, instead it is completed once the device is backed up, reset, and restored. One of the best methods in my experience is completing the back-up and restore via iTunes.  This is because iTunes will actually confirm the phone is unlocked.

 

You would need to connect to iTunes, and select the phone you are unlocking.  Then you will want to click Back Up Now.   It will take a few moments for iTunes to save all of your information on the phone.

 

Once all your information is saved, and you can see the backup via iTunes Preferences > Device (or Edit > Devices on Windows computers), the next step will be to reset the phone.  Please go into Settings > General > Reset > Erase All Content & Settings.  This will wipe the phone completely, and cause it to reboot.

 

When the phone comes up to the “Hello” screen, you would follow the prompts and select Restore From iTunes when it comes available.  As soon as the restore is done, you are all set.

 

Hope this helps, have a fantastic day!

 

Fiona, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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2 Messages

3 years ago

There isn't a short list of final steps showing on the left of my response page. I have no code and NEED to unlock my phone. It's been 5 days now. Please help!PHONE 2.pngThere

Tutor

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3 Messages

3 years ago

What about Android devices that need an 8 digit unlock code??

Contributor

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2 Messages

3 years ago

Same thing happen to me. I requested the code, 2 days later was approved but i didnt received the 8 digit code. i requested again but i have no time to wait. I'm going overseas.

Can somebody help me?

Contributor

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3 Messages

3 years ago

I have the same problem, any solution??

Brand User
ATTHelp

Community Support

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136.2K Messages

3 years ago

Good morning @rdcristian24.


Thank you for participating in the Community Forums.  I see you posted a message inquiring about not receiving an unlock code after an approval.  I have sent you a Private Message to your Forum’s Inbox addressing your concerns. 


I will be looking forward to your response.  I wish you the best, and have a great day!


Richard, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

3 years ago

I am having the same issue but I cannot create an account since I am not an AT&T customer.  It says it was approved but I havent received a code or email.

Tutor

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4 Messages

3 years ago

I have the the same issue is there  any link available to contact AT&T unlock center

Tutor

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4 Messages

3 years ago

 I have the same issue unfortunately did not get the e-mail 

Tutor

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4 Messages

3 years ago

Any link to contact the AT&T unlock center will be very helpfull

Contributor

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1 Message

2 years ago

I got approved for my unlock but did not receive a email 

Contributor

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2 Messages

2 years ago

Same situation here. Unlock request approved, but no unlock code.

Contributor

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2 Messages

2 years ago

I submitted a request to unlock my iPhone, but haven't received the email with the link and instructions to complete the unlock process.

 

Can you resend the email?

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