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Contributor

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2 Messages

Wed, Jun 13, 2018 1:18 AM

Unlock portal not working it says network difficulties

Hello I’ve been trying to unlock my IPhone 6plus but the unlock portal says that it is experiencing network difficulties. Need help on this please 

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Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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137.1K Messages

2 years ago

Hey there @airwricka,


Thank you for visiting our Community Forums. Having your device unlocked can definitely be important. I understand the website wasn't working properly. I’d be happy to guide you through some steps to request an unlock. Lets go ahead and attempt to submit this request again. Our Device unlock portal provides all of the eligibility requirements as well. Please ensure your device meets all of these requirements before moving forward with the request:


*Your device isn't reported lost or stolen, or involved with fraud.
*You must complete your contract or installment plan (including early termination fees). Or, pay off an installment plan early and then make another unlock request in 24 hours.
*Your device isn't active on another AT&T account.
*If you upgraded early, wait 14 days to unlock your old device. Business customers wait 30 days. Your service must be active for at least 60 days with no past due or unpaid balance.
*AT&T PREPAID℠ (formerly GoPhone®) devices must have at least 6 months of active service.
*If you're military, we'll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won't have to complete installment plans or contracts.
*If you have a business-owned device, your company must authorize you to unlock 


I hope this helps! Have a wonderful rest of the day.


Jess, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

hello I mistakenly typed a wrong IMEI number but it went through the confirmation page. I thought the website was back up but then when I applied again with the correct IMEI number, it still says that the site is experiencing network difficulties. So, I tried that wrong IMEI number just to be sure the site was okay and then it went through the confirmation page! I asked my uncle who gave me his IPhone 6+ who already has an iPhone X. He went personally to At&T and was advised to go through the unlock process again online. Still doesn’t work. 

Brand User
ATTHelp

Community Support

 • 

137.1K Messages

2 years ago

Hi @airwricka,


Thank you for letting us know! If this is someone else's device, please have them contact us so we can make sure the device is 100% eligible for an unlock.


Your time is very much appreciated, and I hope you have a great rest of the day.


Jess, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

I have been having the same issue for a month. Is there a fix?

Tutor

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4 Messages

2 years ago

I too am getting the same message for an iPhone 6 that was paid off 3 years ago.  Please do NOT replay with the canned message spread across the forum.  This has been going on for the last 5 hours.

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Contributor

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3 Messages

2 years ago

What is the fix?

Contributor

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1 Message

2 years ago

portal still returns "Oops! Looks like we're having network difficulties. Try again later."  I would really like to unlock this iPhone 6 that I replaced over a year ago.  It is paid off and not on any other network.  Still has its original sim card.  I want to use it in Europe with a different network/sim.  I'm running out of time.  att store will not unlock it.  They say they "can't.".  Suggest I keep trying the portal and seem surprised it is broken (for more days and weeks?!).  Or they will accept it as a trade in for $50-60 credit (but how will they unlock it?! haha).  I think they just don't want me to use the phone on another network.  

 

In the past I have successfully used the portal to unlock a 5s that I sold to a friend.  That went smoothly.  What is annoying is that the error message seems to be misleading.  I cannot believe that a network company is having network difficulties unresolved for weeks and months.  I'm not a conspiracy theorist,  but this is ridiculous.  Seems designed to make people give-up.   Perhaps it is time to move the whole family and our five active devices to Verizon.

Tutor

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2 Messages

2 years ago

I submitted an unlock request and  successfully confirmed it by clicking the link in the confirmation email. 42 hours later I received this:

"Looks like you didn't confirm your request.

The link we sent you was only good for 24 hours. Submit a new request when you're ready to try again."
 
I attempted to submit another request but I kept getting this error: "Oops! Looks like we're having network difficulties." Now I'm getting this error: "Uh-oh! You tried to unlock your account too many times. Try again in 24 hours." After only one completed request.
 
At this point I'm wondering if At&t is just toying with us. Maybe an FCC complaint is needed.
 
 
 

Contributor

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1 Message

2 years ago

I am getting similar behavior today JakesOnline...  unlock request confirmed (after a few of the network errors) but email received right-away, clicked and then it complained that it was only good for 24 hours.   trying again all day and only get the 'network error' now...

Tutor

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4 Messages

2 years ago

How is the owner to clear the phone for unlocking?  The voice mail on the phone message at At&t support says the phone can only be unlocked from the web portal.  Is there another number they can call?  The phone I got from him has not been active on his network for a while. 

Tutor

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2 Messages

2 years ago

I submitted another request, confirmed the email and I received my unlock code 4 minutes later. Give it a shot.

Tutor

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4 Messages

2 years ago

I tried again and it worked this time! Not sure why it didn't before. 3 day process.

Tutor

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2 Messages

2 years ago

the problem is still there - I've been trying every day for over a week through multiple browsers, and the portal has not been working. What's going on AT&T?

Tutor

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6 Messages

2 years ago

Im having trouble unlocking a couple phones. They are paid off and clear. I keep getting the network difficulties issue. Please advise.

Tutor

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2 Messages

a year ago

Hello I’ve been trying to unlock my IPhone 7 plus, after completing the request process, i receive an email confirmation and confirm my unlock request within 24 hours, but after 24 hours i recived anothe email saying next:--->

 

Looks like you didn't confirm your request.
Device IMEI number: XXXXXXXXXXXXX
Request number: NUL922056319193

Hi WARLINSON,

The link we sent you was only good for 24 hours. Submit a new request when you're ready to try again.

Did you know that it isn't always necessary to unlock a device if you're planning a trip?

Learn how you can use the talk, text & data you already have in over 100 countries with International Day Pass.

Thanks for choosing us,
AT&T

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