The new iPhone 15
Tudor's profile

New Member

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14 Messages

Sunday, August 14th, 2022 8:37 PM

Unlock Phone

Hello
I bought the phone. It is registered to another AT&T account. I don't know who the old owner is and I don't know how I can unlock it now. Could you please help me?

ACE - Expert

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64.7K Messages

2 years ago

Submit your request as a non customer. Where it asks if you are a customer, select no. 

New Member

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14 Messages

2 years ago

Here?

ACE - Expert

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64.7K Messages

2 years ago

Yes, there. All you need is the phone’s imei.

New Member

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14 Messages

2 years ago

Yes, I tried. I get this message every time

Former Employee

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32.9K Messages

2 years ago

Well it’s right there in black and white. You can’t unlock it 

New Member

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14 Messages

2 years ago

Well yes, but now I'm the owner of this device right?

Former Employee

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32.9K Messages

2 years ago

Not according to AT&T. Someone else owns it you just have possession of it 

New Member

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14 Messages

2 years ago

Thanks!
What can you recommend me now?

Former Employee

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32.9K Messages

2 years ago

Sell the phone there is nothing you can do.  

ACE - Expert

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24.2K Messages

2 years ago

@Tudor  Only the original owner can fix the issue. You are not the original owner.

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