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S.hernandezz's profile



1 Message

Thursday, February 14th, 2019 3:33 AM

Unlock phone

I have been trying to unlock a phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before you submit a new request.


I bought this phone from

someone who I have no longer contact . Please guy if you can help me  I need to unlock the phone for my family in Mexico because it’s the only way we have contact. I bought the phone for them but cannot muse it.

ACE - Expert


64.7K Messages

5 years ago

Sorry, no one here can help you. ATT will not unlock the phone until it is paid off and only the original owner can do that. That is the risk you take buying phones second hand.

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