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Wfrench83's profile

New Member

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2 Messages

Sun, May 22, 2022 8:47 PM

Unlock phone on deceased brothers account

My Brother passed away 2 years ago...He gave me an iphone11 and he also had one..I used my TracFone att sim in it for over a year ...Then screen broke and all touch .....About 6 months ago ....Just put it in drawer, but now I have a friend that can fix screen ..But don't want to get fixed unless can unlock and use ....I was told all bills and owed accounts for the deceased would be waived ...But they said still will not unlock ....Help please

ATTHelp

Community Support

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191.8K Messages

1分前

Our condolences. We're here to help with options to unlock the device @Wfrench83.

 

Since it has been 2 years since the account has been active you will need to visit an AT&T store to gain access to the account. 

  • The account balance is the responsibility of the estate.
  • To manage the wireless payments on  AT&T service, a transfer of billing responsibility is needed.
  • Installment plans may be adjusted for all lines of service if the account holder is deceased.
  • Installment plans may be adjusted for an individual wireless line if the deceased was a wireless user on the account.

Bring the following in-store:

  • Your photo ID  (Government Issued)
  • Death certificate
  • Obituary with decedents name
  • Accident report

Once the device is cleared with the above steps you are then able to submit an unlock request. We're here if you have any questions. Thank you for contacting AT&T Community Forums.

 

Alasani, AT&T Community Specialist 

ACE - Sage

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97.3K Messages

1分前

AT&T will not, and does not have to unlock a phone that was not paid off. Since you indicate that both any payments on the phone and in service charges were waived, AT&T will refuse to unlock.

The phone will work on AT&T postpaid or prepaid, as well as any other AT&T mvno like cricket.

New Member

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2 Messages

1分前

I have nothing to do with the estate..or any of his personal affairs....I just have an Iphone11 I would like to unlock and use probably on the AT@T network....But now knowing they will not even unlock a device that a Dedicated long user of the AT@T Network that Passed Away had on their Account, Wow**That is Really A Company that I think I should stay away from...So Now not only did they lose one customer due to their Passing , They lose another one and my potential other friends and family.....Thanks ....back to the drawer for the Iphone........

dwill05

ACE - Master

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6.5K Messages

1分前

The estate should have gotten it unlocked.  Why didn’t they?  Like you said, you have nothing to do with the estate or his personal finances, so why does AT&T have an obligation, 2 years later, to unlock the phone if it isn’t eligible?

ACE - Sage

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97.3K Messages

1分前

@Wfrench83

    That's an extremely entitled answer considering that you are not the person that purchased the phone and you were not the person who was paying for the service plan, it was someone else's. And it's not paid off.   

    AT&T waved what was remaining on the phone itself and the service plan, as a courtesy due to a death.  They don't owe you anything. 

If someone wanted to unlock this phone, they should have made sure that the phone and the service plan was paid off by the estate, so that AT&T would unlock it.  

    This is no different than any other service provider. Verizon will actually Blacklist phones that aren't paid off.

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