The new iPhone 15
Butchandjen's profile



1 Message

Sunday, May 6th, 2018 12:18 AM

Unlock paid iPhone

Trying to unlock paid iPhone online but email says I can’t unlick because phone is not paid off

Community Support


229.9K Messages

6 years ago

Good afternoon @Butchandjen,

Having an unlocked device is important. We intend for this process to go smoothly. I’m sorry to hear you’re receiving an error. Not to worry, I’ll be happy to help!

How long ago was the device paid off? Sometimes it will take a day or two to reflect into the Device Unlock Portal.

However, if it has been longer than this, and you’ve already attempted to resubmit the request, let me know. I’ll be happy to look into this further.

I look forward to your reply. Have an amazing rest of your day!

Darryl, AT&T Community Specialist

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