The new iPhone 15

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darryl2120's profile

6 Messages

Friday, November 24th, 2023 6:39 PM

Unlock New Phone Without Activation

Hi Happy Thanksgiving - 

I just got an iPhone 15 as a trade in promo from AT&T. I want to leave it sealed in the box (without activating it) so I can gift it to a family member. I know that the installments plans need to be paid off completely before the phone can be used on another account besides mine. I just paid off the phone early in full, and tried to submit an unlock request with AT&T, but then I just got this message:

Make sure your number has been active on the device for at least 60 days. Then, sign into your account to review and pay off your installment plan. Wait 48 hours after you make your final payment to submit a new unlock request.

It has not been 48 hours yet, but I am more concerned about that 60 day requirement. Will I be able to unlock this phone without activating it on my account? Has anyone tried something like this yet?

Accepted Solution

Official Solution

Community Support

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231.2K Messages

5 months ago

Greetings @darryl2120, we would be delighted to assist you in unlocking your device. 

 

Let's make sure your device meet the unlock requirements:

  • Is an AT&T phone or device and isn’t active on another AT&T account.
  • Was paid in full when you bought it (not on an installment plan). You won’t have to wait 60 days to unlock it.
  • Has a paid-off installment plan.
    • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
    • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
  • Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
  • Hasn’t been reported as lost, stolen, or involved with fraud.
  • Is an AT&T PREPAID phone that has had paid service for at least six months.
    Note: If you’re military, we’ll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won’t have to complete installment plans or contracts.

If these requirements are met, you can submit  a request at our unlock portal.

 

Let us know if this works for you.

Thank you for visiting AT&T Community Forums!
-MatG, AT&T Community Specialist.

 

ACE - Master

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10.4K Messages

5 months ago

The phone will need to be activated, and on active on AT&T’s network for 60 days, just like the unlocking requirement says.  No, there is no way around that.  Also, chances are AT&T will activate that SIM automatically anyway, whether you open the box or not.  Did you do the trade in promo for monthly credits?  Chances are you may have lost the credits you were going to get for the trade in.

6 Messages

5 months ago

Thanks for the response! The credits were just started on my last months bill. Seems like a very shady business model to eliminate the credits promised for my phone trade in because I paid off the new phone off early. I don’t feel like this would happen. 

I chatted with AT&T online and the rep told me that there shouldn’t be any problems. She said the 60 day period only applies if I already activated the phone myself. I guess I will see tomorrow once the 48 hours is up, hopefully they will unlock my phone. 

ACE - Master

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10.4K Messages

5 months ago

The premise of the credit program is to keep you with AT&T for the installment term, paying a minimum for your data plan.  It’s not shady at all.  Like any contract, it’s a trade off.  They give you an inflated trade in value for an old phone, and in turn you stay with AT&T for 3 years.

I’ve  never heard that the 60 days only applies if you’ve activated the phone, plus there is no caveat on their stated unlocking requirements that states that it doesn’t count if the phone is never activated.  I wouldn’t be surprised if the rep was very wrong.  The unlocking portal is automated, and if it role you once that you need 60 days of active service, it’s probably going to tell you that again.  Suppose you’ll find out in 48 hours.

6 Messages

5 months ago

Hi MatG, I will hold off on unlocking for now. Can you confirm whether or not my monthly trade in credits will stop after paying off my phone?

Community Support

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231.2K Messages

5 months ago

Hello @darryl2120, we're here to answer your question about trade in credits!

 

If you pay off your installment plan, you will lose future trade-in credits.
Note: It depends on the terms of your promotional agreement. Some of them will allow you to pay off the phone after you start receiving credits and will not terminate the credits. Others will stop allowing credits if you pay off the phone.

In all cases if you terminate the line of service, credits will definitely stop.

 

If you have any further questions or concerns please reach back out 

Thank you for visiting AT&T Community Forums 

-MatG, AT&T Community Specialist.

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