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New Member

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5 Messages

Sat, Aug 8, 2020 6:39 PM

Unlock my phone

I tried to unlock my phone many times but the site gives this messages  Oops! Looks like we're having network difficulties. Try again later.

 

Responses

Contributor

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3 Messages

a month ago

I'm having the same problem too. I've been trying since 2 months ago, it doesn't work

New Member

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14 Messages

a month ago

And I'm too ,captcha don't work correctly .someone writes that phone not blocked in this network .liers 

dwill05

Master

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4K Messages

a month ago

They aren’t actually having network difficulties.  This response indicates that there is a problem with the information that won’t let it process.  Could be any number of things, but right or wrong, if you keep constantly getting the same message over and over, the only option is to try and contact them directly.  Alternately, you can try filing a FCC complaint.

Brand User
ATTHelp

Community Support

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133K Messages

a month ago

We're sorry about the problem, @Marcoaziz85.

Sometimes, after new equipment announcements, we may experience an influx of device unlock requests as customers prepare to upgrade.

Please try back using in 24 hours, and, if the problem persists please post back so we can take a closer look. Thank you!

Keny, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

a month ago

New Member

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5 Messages

a month ago

Still not working @att help

New Member

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5 Messages

a month ago

Still not working and the site still down and it gives the same message please solve the problem.. Thanks

 

dwill05

Master

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4K Messages

a month ago

Again, the site is not actually down.  For whatever reason, the form is rejecting your input data for some unknown computer reason.  Other than suggesting that you try a different browser, no one is likely to be able to identify or fix your specific problem.  If you can’t get the online unlocking portal to work for you, you’ll have to contact AT&T directly to try to process the unlock from their end.

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