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cunnifse's profile

Contributor

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1 Message

Wed, May 2, 2018 9:18 PM

Unlock my iPhone 6 requires additional research?

Hello! I received a message that "Your request for device unlock requires additional research to determine eligibility. Please be assured that we are actively working on it."

This phone was never on an installment plan, it was purchased in full from the start. What other information could possibly be needed. why does this take so long? Is there a way to expedite this process?

ATTHelp

Community Support

 • 

172.7K Messages

3 y ago

Hello @cunnifse,


Having an unlocked device is very beneficial for those who travel and desire to use their devices on another network. We definitely want to make sure you receive the support you deserve. Let me guide you in the right direction to get this taken care of!


It is great to hear you have attempted to submit a device unlock online. This is definitely the best step to take when it comes to requesting an unlock. To ensure we get to the bottom of this, I will be sending you a private message to gather additional details. We can definitely work together to find a resolution on this matter.


I hope to hear from you soon!


Vanessa, AT&T Community Specialist 

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