The new iPhone 14
JL998's profile

New Member


7 Messages

Sunday, February 5th, 2023 12:13 AM

Unlock Iphone

I just recently upgraded my Iphone and because of trade-in Indon't have to pay for it, cause the trade-in value of my previous phone was at $1000. So when I applied for trade-in I saw that I don't have to pay any amount except for the tax.

I just to ask when will be able to request for unlock??

Accepted Solution

Official Solution


Community Support


211K Messages

2 months ago

We understand the importance of having your iPhone device unlocked, JL998.


Special thanks to our ACEs, sandblaster and dwill05 for their great expertise.


As previously mentioned, you will be eligible for a device unlock, once the device is paid in full. 


We recommend reviewing our list of the device unlock requirements.


Your device:

  • Is an AT&T phone or device and isn’t active on another AT&T account.
  • Was paid in full when you bought it (not on an installment plan). You don’t have to wait 60 days to unlock it.
  • Has a paid-off installment plan.
    • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
    • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
  • Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
  • Hasn’t been reported as lost, stolen, or involved with fraud.

Please let us know if you have any further questions. Thanks again for reaching out to AT&T Community Forums!


Nelson, AT&T Community Specialist.



ACE - Expert


63.1K Messages

2 months ago

No, that’s not the way the trade in works. You are still paying for the new phone on a 36 month installment plan. You will get credits for the trade in applied to each bill that will basically pay the phone payment for you. You won’t be able to unlock until the 36 month installment plan is completed and the phone is paid off.


ACE - Master


7.6K Messages

2 months ago

How exactly are you getting the $1000?  If you’ve done the trade in credit program, you bought the phone on a 36 month installment plan are getting the $1000 in the form of a monthly bill credit for 36 months (i.e. $27.78 per month).  You aren’t getting a $1000 lump sum payment.  

You can unlock the phone after it’s paid off.  If you’re waiting for $1000 worth of credits, you have to wait 36 months.  If you want to  unlock earlier, you need to pay off the remaining phone balance yourself, which may result in losing in any monthly credits that haven’t been paid yet.


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