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New Member

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1 Message

Wed, Feb 26, 2020 6:02 PM

Unlock iPhone XR

Hello, I bought Iphone Xr in my country yesterday, upon activation it turned out that the phone was locked under the AT&T operator. I tried to unlock it, but every time I enter IMEI, a red exclamation mark appears. Tell me what to do and how to unlock the phone?

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Brand User
ATTHelp

Administrator

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111.9K Messages

a month ago

Hey there @Alextxt!

 

Let's look into that unlock for you. AT&T may be unable to unlock any phone purchased from a non-AT&T authorized dealer or sites like eBay.

 

It is advised that before purchasing the device, make sure the seller performs the unlock request. In some instances, you will have to contact the seller to perform the request.

 

In order to successfully unlock an AT&T phone, the device must not be active on another AT&T account or possess a past due balance, and must meet our other eligibility requirements.

 

Once the device meets the requirements, it is possible to submit a request for unlock by following these instructions.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

 

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