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noroinha's profile

Contributor

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2 Messages

Tuesday, May 16th, 2017 1:06 PM

Unlock iPhone (sim lock)

Hello!

Im trying to use a new sim card from a different (german) carrier but its not working, my iPhone says its an illegal card that needs to get unlocked from my provider. I guess this is because of the sim lock through at&t (GoPhone?).

I tried to get my phone unlocked through the at&t unlock device-portal but after I have submitted my informations it didn't work either because it said that the phone is still active on "another at&t account". Currently I am on a GoPhone plan that ends in 4 days. Does this stop me from unlocking the phone? Would I be able to start the unlocking process when this has ended? And can I cancel my go phone plan right now?

 

Would be thankful for any kind of help!!

ACE - Sage

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104.2K Messages

6 years ago

Was the phone refurbished or used?

Did you unlock as a non customer?  Or with your Gophone account information?

 

Contributor

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2 Messages

6 years ago

Its a new iPhone 7 that I bought last year without any contract..

(Before GoPhone I was on a 45$ monthly rate plan but then changed to GoPhone)

ACE - Sage

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104.2K Messages

6 years ago

So you mean you changed Gophone rate plans, or were on a postpaid plan?   If you haven't changed you number with ATT and are still on the same Gophone plan, you should not get this message.  

Send a message through the forum for help here @ATTMobilityCare.  They can see your account and let you know why it won't unlock through the portal.

You probably will not get an instant reply

 

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