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1 Message

Wed, May 15, 2019 5:51 PM

Unlock iPhone 6s

I have submitted 3 request to have my phone unlocked and I keep getting denied saying that I did not confirm the 24 hour link which I did all times. I have contacted help through chat and was told it would be approved that night but was only denied a couple days later. All I am getting is the run around. This device meets all requirements. It's not active because the previous owner upgraded their device.


Accepted Solution

Official Solution

Brand User



113.9K Messages

a year ago

Hello @K.Shaneise,


Allow us to lend a helping hand. We were experiencing some technical issues with the device unlock portal. The issue is now corrected and your request will now be processed accordingly.


We recommend reviewing our Eligibility requirements to confirm that your device is eligible to be unlocked. Once you have confirmed your eligibility, please resubmit your request in our Device unlock portal. Thanks for reaching out to us. 


Makaela, AT&T Community Specialist.

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