Unlock - Help

Hello @Agenorsilva,

Welcome to the Community Forums.  I can understand how important it is to get your device unlocked in a timely manner, I would be happy to help.

All phones sold at full price must wait through the 14 days buyer’s remorse period.  On the fifteenth day you will be able to submit the request for unlock.  You can read more about the eligibility requirements on our Device Unlock Portal.

Thank you for your understanding, and I hope you have a marvelous rest of your day!

Jessica, AT&T Community Specialist  

Hi Jessica, help me please!

In the sent link it appears an error: Looks like you recently upgraded this device, so we can not unlock it yet. Try a new request in 14 days. Wait 30 days if this is a business account.

I bought the IPHONE at best buy and new as per attached ticket.

Help me please, I can not find a solution to my problem.

IMEI: ***.

[Edited for privacy. This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Thank you

Hello @Agenorsilva,

Thank you for your prompt reply!  I would be happy to look into the eligibility of your device.  I will be sending you a private message to your Forum’s Inbox to gather more details, please be on the lookout for it!

I look forward to working with you!

Jessica, AT&T Community Specialist

Hi Jessica,

Follows as requested:

[edited for privacy – please do not post personal information]

The attached Tickets, are in the name of my Father Jurandir S

Help me please.

Tks!

@Agenorsilva. In the future buy the Verizon version which is unlocked by default