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New Member

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1 Message

Sun, Aug 9, 2020 4:18 PM

Unlock error

Hello support,  i bought an at@t phone from Amazon, the seller confirm its an at@t phone and had completed the plan so eligible for unlock, i submitted unlock request but the system says imei doesn't match the device, looking for help. IMEI: (Edited as per community guidelines)

 

Responses

Constructive

Employee

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14K Messages

2 months ago

That’s a chance you take when buying a used phone.  

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dwill05

Master

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4K Messages

2 months ago

Unless it’s an old model phone that AT&T purged from the database, that error message means that the phone wasn’t registered in their database, which implies that the person who you bought it from never actually used it on AT&T.  If you’re in contact with the seller let him/her unlock it and fight it out with AT&T.  Otherwise, I’d return the phone.

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