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1 Message

Thursday, July 15th, 2021 11:58 AM

Unlock device

Hi, I used to be an AT&T customer, had the service for 6 months, paid my device off in full already, and have had the device for 6 months now but I am still unable to unlock my device on the portal. I have no outstanding payments and am no longer in the US (and won't be returning for an extended period of time). But since I can't unlock my phone, I am unable to use sim cards internationally. 

Every time I enter my IMEI number it states that there are "network difficulties". Please let me know how I can unlock my phone so I feel safer halfway around the world because I can actually contact people.  
Thank you for any support. 

ACE - Master

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10.7K Messages

3 years ago

The problem is that many non-US IP addresses are blocked.  Try using a US based VPN to get through.  Calling generally will do no good, especially if you no longer have an account with AT&T.  They will just tell you to use the online portal.  Alternately, have a friend or relative in the US submit the request for you.

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