New Member
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1 Message
Unlock device
Hi, I used to be an AT&T customer, had the service for 6 months, paid my device off in full already, and have had the device for 6 months now but I am still unable to unlock my device on the portal. I have no outstanding payments and am no longer in the US (and won't be returning for an extended period of time). But since I can't unlock my phone, I am unable to use sim cards internationally.
Every time I enter my IMEI number it states that there are "network difficulties". Please let me know how I can unlock my phone so I feel safer halfway around the world because I can actually contact people.
Thank you for any support.
dwill05
ACE - Master
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9.1K Messages
2 years ago
The problem is that many non-US IP addresses are blocked. Try using a US based VPN to get through. Calling generally will do no good, especially if you no longer have an account with AT&T. They will just tell you to use the online portal. Alternately, have a friend or relative in the US submit the request for you.
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