Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 3/31. See all protection plans.

Contributor

 • 

1 Message

Fri, Jan 4, 2019 1:30 PM

Unlock device

Been trying to unlock my device. Followed all instructions to the dot but reply is “looks like your imei and phone number dont match. I’m very sure i typed the right numbers. What should i do?

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

 • 

108.6K Messages

a year ago

Hello @tfsantos617,

 

Thanks for reaching out! We encourage you to check out our eligibility requirements. This is to make sure you don't run into any other problems when submitting a request. You can also view our forums post, which provides more information about the unlock process and what to expect. If you meet all of the requirements, let us know so we can take a closer look into this issue. We look forward to hearing back from you!

 

Collin, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

4 Messages

a year ago

Someone mentioned that confirmation emails are not getting through on Gmail. Is that correct?