Skip to main content
AT&T Community Forums



1 Message

Fri, Jan 4, 2019 1:30 PM

Unlock device

Been trying to unlock my device. Followed all instructions to the dot but reply is “looks like your imei and phone number dont match. I’m very sure i typed the right numbers. What should i do?


Accepted Solution

Official Solution

Brand User

Community Support


136.2K Messages

2 years ago

Hello @tfsantos617,


Thanks for reaching out! We encourage you to check out our eligibility requirements. This is to make sure you don't run into any other problems when submitting a request. You can also view our forums post, which provides more information about the unlock process and what to expect. If you meet all of the requirements, let us know so we can take a closer look into this issue. We look forward to hearing back from you!


Collin, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.



4 Messages

2 years ago

Someone mentioned that confirmation emails are not getting through on Gmail. Is that correct?

Get started...

Ask a new question